Creating a persona profile is truly the way to connect with your ideal customers. By collecting key information about your audience's product search behavior patterns, you can gain insights into their habits, preferences, and decision-making processes. According to Influencer Marketing Hub, behavioral data collection, or commonly referred to as behavioral analytics, will grow to $4.2B dollar industry by 2026.
In this article, we'll explore ten essential behavioral data points that will help you build a comprehensive persona profile for your ideal customer.
Why Behavioral Data Is Important For Persona Profile Research
When it comes to creating a persona profile, it's easy to get caught up in the demographic details like age, gender and location. While these factors certainly play a role in shaping your ideal customer, they don't provide the full picture. By using behavioral analytics to examine how individuals behave, make decisions and interact with products or services similar to yours, you can gain more insights into their wants and needs.
1. What are Their Purchasing Behaviors?
One of the most critical data points to collect when building a persona profile is your audience's purchasing behavior. Understanding how and why they make buying decisions can help you create more effective marketing strategies and improve customer retention. Consider what triggers your customers to begin their search for products or services like yours. Do they have specific pain points that lead them to seek out solutions? Are there certain seasonal trends that drive their interest?
Also, think about the factors that influence their decision-making process. Do they prioritize price over quality? Are they looking for a specific brand or style? Are there any external factors, such as reviews or recommendations from friends, that impact their choices? It's also essential to understand where your customers prefer to shop and how often. Do they prefer online shopping or in-store experiences? How frequently do they make purchases, and are these purchases typically one-off or recurring?
2. What are Their Media Consumption Habits?
Understanding the media consumption habits of your target audience is a critical step in creating an effective marketing strategy and persona profile. This data point includes how often they consume media, which channels they prefer and what types of content they engage with. When collecting this information, it's important to consider both traditional and digital media. Traditional forms such as TV, radio, and print are still relevant for certain demographics. On the other hand, younger generations tend to have a stronger preference for social media platforms like Instagram or TikTok.
Don't forget about timing! Understanding when your audience consumes media can help you determine optimal posting times on various platforms. Whether it's during their morning commute or late at night before bed, knowing when to post can make all the difference in engaging with your target audience effectively.
3. What is Their Online Behavior?
Understanding the online behavior of your target audience is also beneficial when creating a persona profile. It can help you identify the right channels to reach and develop content that resonates with their interests. One important aspect to consider is how they use social media. Are they active on multiple platforms or do they prefer one in particular? Do they engage with brands or influencers, and what types of content do they respond best to?
Another factor is their search habits. How do they conduct research before making a purchase decision? Do they rely solely on Google, or do they also use forums, review sites, or other sources? It's also important to consider their online privacy preferences. Are they comfortable sharing personal information for targeted ads and personalized experiences? Or would this make them hesitant to engage further with your brand?
By analyzing these aspects of online behavior and including them in your persona profile, you can gain valuable insights into what drives engagement among your target audience and create more effective marketing strategies accordingly.
4. What are Their Usage Patterns?
Understanding the usage patterns of your target audience is another benefit to include when creating a persona profile. Usage patterns can provide insights into how your customers interact with products and services, as well as their preferences and needs. One important aspect to consider is frequency of use. How often do they use your or your competition's product or service? Are there certain times or days when they are more likely to engage with it?
Another factor to think about when creating your persona is the duration of use. Do they tend to use your or your competition's product or service for short periods of time, or do they spend longer using it? This information can help you tailor your persona profile to reflect information useful for marketing messages accordingly.
5. What Stage of the Customer Journey are They In?
Understanding where your customer stands in their journey is critical for developing a persona profile. Are they just discovering the problem you can solve, or are they ready to make a purchase?
Identify if the individual is at an awareness stage and has just become aware of your brand. In such cases, it is necessary to create content that educates them about the industry and helps establish trust.
Determine if customers are in a consideration phase where they're evaluating different options before making any purchase decisions. Understanding this will help you tailor your messaging accordingly.
Know whether customers have moved on from simply considering options to being ready to buy can help guide how aggressive sales tactics should be used.
Consider whether individuals might need further nurturing after making a purchase. If so, crafting relevant follow-up content could lead potential repeat business and referrals.
By collecting behavioral data surrounding each of these stages in the customer journey as part of your persona profile development process, you'll improve targeting efforts irrespective of what stage someone may be at when interacting with your brand.
6. What is Their Browsing Behaviors?
Browsing behavior is one of the key behavioral data points to consider when creating a persona profile. It reveals how your target audience interacts with websites and digital content, providing insights into their preferences, habits, and expectations. The first aspect to explore is the devices they use for browsing. Do they prefer desktops or mobile devices? How do they navigate web pages? Are they more likely to click on links or scroll through content?
Another important consideration is the types of websites and platforms they visit. Which social media channels are most popular among your target audience? What other online communities or forums do they participate in? Understanding these behaviors can help you tailor your messages for your persona profile so it will resonate with their interests and needs. It's also worth examining how much time your audience spends browsing online each day. Do they tend to binge on content during specific times of day or week? Knowing this information can inform targeted advertising strategies that reach them during peak browsing hours.
7. What Benefits Do They Seek?
When building a persona profile, it's important to understand what benefits your target audience is seeking. By understanding what motivates them and what problems they want to solve, you can create messaging and products that resonate with them. One benefit that many people seek is convenience. They want products and services that save time and make their lives easier. This could include things like online ordering or delivery options for groceries or household items.
Another common benefit is cost savings. People are always looking for ways to save money, so if your product or service offers a good value proposition, highlighting this in your marketing can be effective. Some people may also be motivated by social status or the desire to feel special. Luxury brands often play into this desire by creating exclusive products or experiences that make customers feel like they're part of an elite group. Some people may be seeking emotional benefits like happiness or confidence. Whatever the end marketing objective, collecting this data for your persona profile can add more insights into who you plan to target.
8. What is Their Customer Loyalty?
Customer loyalty is a crucial behavioral data point to consider when creating a persona profile. It refers to the level of devotion and attachment that customers have towards a brand or product. A loyal customer will consistently choose one brand over others, even if it means paying more for the same product.
One way to collect data on customer loyalty is by asking customers directly through surveys or interviews. You can also analyze their purchase history and frequency of engagement with your brand. It's important to note that customer loyalty isn't just about buying behavior; it's also about emotional connections. Loyal customers feel a sense of trust, satisfaction, and appreciation towards the brands they support.
9. What is Their Engagement Level?
Engagement level is a crucial behavioral data point to consider when creating a persona profile. It refers to how involved or interested the individual is with your brand, products, or services.
Understanding their engagement level can help you tailor your marketing efforts and communication strategies accordingly. One way to measure engagement level is through social media interactions such as likes, comments, shares, and direct messages. A highly engaged user will likely interact frequently with your content marketing efforts and may even advocate for your brand by sharing it with their own followers.
Another indicator of engagement level is email open rates and click-through rates. If an individual consistently opens emails from your brand and clicks on links within them, they are likely more engaged than someone who ignores or deletes them.
Engagement can also be measured through website behavior such as time spent on site, pages visited, and actions taken such as filling out forms or making purchases. Someone who spends a significant amount of time on your site exploring various pages may be more engaged than someone who quickly bounces off after landing on one page.
10. What is Their Interest Level?
Understanding the interest level of your ideal customer is crucial for creating a persona profile that resonates with them. This data point can help you determine what topics and content they are likely to engage with, which will ultimately inform your marketing strategy.
One way to gather this information is through social media engagement. Take note of what types of posts, articles or videos they share or comment on. Additionally, pay attention to what they are saying in discussion forums or groups related to your industry.
Consider conducting surveys or focus groups to gain direct feedback from potential customers about their interests and preferences. This approach allows you to ask specific questions tailored towards understanding their motivations and desires when it comes to engaging with brands like yours. By collecting behavioral data points that highlight the interests of your ideal customer, you’ll be able to create a more accurate persona profile that speaks directly to them and increases the likelihood of conversion.
In today's data-driven marketing world, creating a persona profile is crucial for businesses looking to connect with their target audience and drive conversions. By collecting behavioral data points such as purchasing habits, media consumption patterns, online behaviors, usage patterns, and more, you can create accurate and comprehensive personas that will help guide your marketing strategies.
By understanding where your customers are in the customer journey, what benefits they seek from your products or services, how loyal they are to your brand, and their engagement levels with your content or website - you'll be able to craft messaging that resonates with them on a deeper level.
A persona profile takes time and effort to create but the payoff is worth it. By having a clear idea of who you're targeting with each campaign or piece of content you create -you'll be able to reach them more effectively than ever before. So start collecting those behavioral data points today!
Digital Marketing Resources From LDZ Digital
If you're ready to take your online digital marketing efforts to the next level, don't hesitate, connect with LDZ Digital and get started today with some of our digital resources.
LDZ Digital provides internet marketing services, education and consulting for small business owners and entrepreneurs looking for assistance with their digital marketing strategy.